Emergency and service control centre from CIBORIUS

Professional alarm monitoring – around the clock

Consulting, concept, implementation.

State-of-the-art technology for maximum security and rapid response times

The CIBORIUS emergency and service control centre is where everything comes together. Every day, emergency calls, malfunctions, fire or intruder alarms are received here, processed and immediately forwarded. In 2017, we decided to build this important hub in the CIBORIUS security network for ourselves. The result is a state-of-the-art emergency and service control centre in Frankfurt am Main. It has the capacity to centrally coordinate several thousand reports from all over Germany in a single day, and it operates around the clock, seven days a week.

There is a YouTube video embedded here. This video will not be displayed until you give your consent to third-party content..

Click here to change your settings.

Written description of the video:

CIBORIUS emergency and service control centre
The emergency and service control centre monitors fire, robbery and intruder alarm systems at our clients' locations throughout Germany using cutting-edge technology. The control centre operates 24 hours a day and can initiate a specifically selected response when an alarm is triggered. Once an alert is received, things have to move quickly. The incoming report is either forwarded to the police or CIBORIUS intervention units are dispatched to follow up on the alarm.

Our clients reap the benefits of our own control centre

With a direct line to the professional operators at our cutting-edge emergency and service control centre, our clients are assured of first-rate service and, most importantly, outstanding security. Using remote monitoring, CIBORIUS employees are able to simultaneously access multiple locations and clients. In the event of an emergency, they handle calls and messages, make contact with security staff on site or with the police and fire brigade, and initiate any necessary interventions. Of course, it is also possible to link your video surveillance to our control centre, so our operators can address trespassers or suspicious persons and deter them from committing further offences, while also gathering and storing vital evidence.

When the emergency and service control centre is called into action, calm is of the essence. Assessing the situation correctly and making the right objective decisions – this is the recipe for success for our operators. CIBORIUS employees undergo training as control centre specialists at VdS Schadenverhütung GmbH so that they can respond with confidence and a cool head in tense situations. Our security measures follow a continuously refined alarm and intervention plan, which is stringently adhered to during all incidents.

Benefits of the emergency and service control centre:

  • Effective handling of numerous locations
  • Specially trained intervention personnel
  • Cooperation with police and fire brigade
  • Round-the-clock monitoring, seven days a week
  • Receipt and handling of incident reports, fire reports, emergency calls, intruder alarms and other incidents
  • Strict alarm and intervention plan
  • Comprehensive logging of incidents and actions taken

Download the flyer (German) for the CIBORIUS emergency and service control centre here.

Installation & Maintenance
We are your expert for safety technology.

Quality for your security

Our performance is regularly tested and certified.

Gurbet Saybak

Managementsystem /
Security Officer Controlling

You are looking for long-term solutions
and a trustworthy partner for your security? Feel free to contact us!
0800 / 723 48 46

Excerpt of our references

Our customers from the federal, state and local governments

Werden Sie bei CIBORIUS aktiv

Jetzt attraktive Jobangebote finden

Arrange a personal consultation

Security is all about trust. Get to know us and our methods for planning and executing your project. We will gladly take the time to answer your questions.

0800 / 723 48 46

Please use the contact form for your enquiry

Please calculate 3 plus 3.

* mandatory fields


With currently 7 branches, over 100 locations and more than 1,500 employees in Germany, we are always on hand to assist you...

Berlin branch →
Erfurt branch →
Leipzig branch →
Frankfurt am Main branch →
Mannheim branch →
Stuttgart branch →
Ingolstadt branch →


Friedrichstr. 95
10117 Berlin
Phone: 030 / 22 00 20 72
Fax: 030 / 20 62 44 50
Email: berlin@security.de
Website: www.security-berlin.de


Am Seegraben 2
99099 Erfurt
Phone: 0361 - 66 33 88 88
Fax: 0361 - 66 33 88 89
Email: erfurt@security.de
Website: www.security-erfurt.de


Mühlweg 44
04319 Leipzig
Phone: 0341 / 25693368
Fax: 030 / 20 62 44 50
Email: leipzig@security.de
Website: www.security-sicherheitsdienst-leipzig.de

CIBORIUS Frankfurt am Main

Stützeläckerweg 14
60489 Frankfurt am Main
Phone: 069 / 95 41 25 00
Fax: 069 / 95 41 25 01
Email: frankfurt@security.de
Website: www.security-sicherheitsdienst-frankfurt.de


Havellandstr. 10-12
68309 Mannheim
Phone: 0621 / 72 47 07 24
Fax : 0621 / 72 47 07 25
Email: mannheim@security.de
Website: www.security-sicherheitsdienst-mannheim.de

CIBORIUS Stuttgart

Willy-Brandt-Str. 50 - 54
70173 Stuttgart
Phone: 0711 / 99 78 58 80
Fax : 0711 / 28 42 48 38
Email: stuttgart@security.de
Website: www.security-sicherheitsdienst-stuttgart.de

CIBORIUS Ingolstadt

Frankenstraße 8
85049 Ingolstadt
Phone: 0841 / 12 81 01 00
Fax: 0841 / 12 81 21 23
Email: ingolstadt@security.de
Website: www.security-sicherheitsdienst-ingolstadt.de

Niederlassung Berlin →
Niederlassung Leipzig →
Niederlassung Erfurt →
Niederlassung Frankfurt am Main →
Niederlassung Mannheim →
Niederlassung Stuttgart →
Niederlassung Ingolstadt →

Please feel free to request a non-binding quote!
Whether you require personal security, mobile security solutions, state-of-the-art remote monitoring or planning and maintenance of your technical security systems – CIBORIUS will be more than happy to advise you.
0800 / 723 48 46